Salvation Army Family Tracing Service

101 Newington Causeway
London
SE1 6BN

Tel: 020 7367 4747
Web: www.salvationarmy.org.uk/FamilyTracing
Best time to telephone: 8.15am - 3.45pm, Monday - Friday.

The Family Tracing Service exists for the purpose of trying to restore (or sustain) family relationships by locating relatives who, for whatever reason, have become out of touch. The Service has close links with colleagues in many of the 100 countries where The Salvation Army is operating. The Family Tracing Service does not become involved with certain types of enquiry including: friends, situations involving adoption, former husbands or wives, young people under 18. Features of the service include the following.

• Confidentiality - addresses of relatives located are never disclosed without their prior consent.
• The Service can act as a 'postbox' for relatives unwilling to reveal their addresses.
• The Service has a success rate of around 85%.
• The cost to the Service is in excess of £150 per enquiry and a registration fee of £45 (£25 for pensioners and those on income support) is requested - the balance is met from Salvation Army funds.
• The Service uses procedures that are tried and tested. It is not a helpline service. All enquiries are carried out by experienced and skilled researchers and caseworkers.