Related to this topic: Support | News | Weblinks | Equipment | Books | Glossaries
Print options: 
(tip - pdf print is neatest)
Other options:
(what's this?)
Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Tel: 0845 015 4033
Web: www.ombudsman.org.uk
The Health Service Ombudsman investigates complaints about the National Health Service. Complaints should first be taken up locally with the local hospital, clinic or surgery. If the complaint is not dealt with satisfactorily locally then the complaint can be made to the Ombudsman. The Ombudsman is completely independent of the NHS and the Government. There is no charge for the Ombudsman's service.
Disclaimer: Patient UK has no control of the content of the above links. Inclusion does not imply endorsement by Patient UK.
Related pages in Patient UK
Patient Support related to this topic (^ top of page)
Dental Services Division of the NHS Business Services Authority Department of Health - Complaints Department of Health - Main Website General Medical Council Health and Safety Executive Health Healthy Start Scheme Health Scotland Library Service Healthcare Commission Medicines and Healthcare Products Regulatory Agency National Institute for Health and Clinical Excellence National Patient Safety Agency NHS 24 NHS Business Services Authority - Help with Health Costs NHS Cancer Screening Programmes NHS Direct NHS Organ Donor Register NHS Smoking HelplineRecent news items related to this topic (^ top of page)
Doctor hour cuts 'will harm care' MRSA-infected medics allowed to keep working Care not top priority - NHS staff Return out-of-hours care 'to GPs' Health managers back polyclinics Struck off: One in five surgeries faces closure Cardboard nurses tackle infection NHS 'falling behind' on diabetes Warning over GP staffing 'crisis' Surgeons unhappy at sterilisation service provided by private firms End private cleaning in NHS call Health tourist checks 'not done' Variation in child asthma care NHS staff dub e-records 'clunky' GPs lose right to dispense drugs in shake-up of rural health services Call to end 'lottery' of asthma treatment Ventilator superbug resistant to antibiotics Health fears over drug services Doctors to be consulted on easier abortions plan Promises made over NHS overhaul Call for vaccine opt-out penalty NHS Board admits drugs mistakes How each hospital scored Hospitals' care standards 'vary' The other national lottery: the real guide to hospitals Cancer patients may still have to go private for drugs ' Sturgeon Superbug victims get green light to sue NHS Single anti-flu drug 'not enough' NHS IT 'at least four years late' Local child surgery 'threatened' Toxic strain of bug kills two in separate hospitals MPs to vote on hybrid embryo laws Diabetes drug to be limited over heart damage fears Mixed-sex NHS 'still a problem' Patient safety worry over records Hospitals with most MRSA deaths are revealed in study 1.5m more to get cholesterol drug Mental health bill 'will spiral' NHS set to meet target of reducing waiting times to 18 weeks Abscess rise 'amid dental crisis' Weighty problem costs NHS Lothian '£60,000 each day GPs reluctant to extend appointment hours Targets are crowding out compassion in the NHS, claims report All patients to be tested for MRSA in bid to beat superbug ENT clinic in remote link Food on child cancer wards 'poor' Increase in consultants makes heart surgery safer at night Firms 'to run failing NHS trusts' Nurses call for petrol cost help Wipe spreads MRSA bug Polyclinics 'may not boost care' New NHS contracts 'have failed dentists and patients' Nightclubs get NHS drugs advice NHS '£1.7bn surplus spending row GPs pledge to fight 'unfair' health reforms Alcohol squad to target 10 towns Wales specialist care review due NHS top-up care ban under attack Public worried over 'GP threat' Super surgeries to be built in London The Big Question: What are polyclinics, and why are doctors so angry about them? Check-ups for middle-aged are waste of resources, say doctors Hospitals told to can sugar-filled drinks for patients NHS neglects refugee doctors, says BMA NHS trusts 'failing on hygiene' Neonatal nurse shortage warning Binge-drinking adverts launched Ministers in U-turn over the right to 'top-up' NHS treatments Dementia burden 'could break NHS' Nurses to be rated on compassion GPs vote to halt Care Record Service development Less than one in twenty patients use NHS Choices Six laptops stolen from hospital Hospital deaths inquiry confirmed Dementia drug use to be reviewed Central NHS cancer research database launched Bug ward closure 'took too long' Superbug fatalities rise to 18 Crowded wards 'add to patient infection risks' Ambulance service's final warning Military 'should have preferential NHS treatment' Birth pains Further '£2.65m to extend GP surgery hours Nurses' clinics to compete with GPs' surgeries NHS blocks cancer drug in price row Drug watchdog 'set for new money' NHS IT mess hits cancer patients The birth of the NHS High Court challenge to make NHS provide 'blind cure' drug Hospital clean-up branded a failure NHS drug approval to 'speed up' Knife revolution NHS overhaul plans to be laid out Infections 'the biggest NHS fear' Pick your own surgeon - a new future for the NHS NHS dentistry reforms 'failing' Wasted: The millions spent trying to boost Scottish healthcare Inside Health: Medical dilemma over patients willing to pay Changing times Health boards 'risk being swallowed up' Four-way split Doctors' chief says Scottish hospitals need 1,000 more consultants Half of Britons believe NHS will cease to be free at point of use Superbug hazard as medics 'stopped from cleaning ambulances' Doctors' chief says England must follow Scots lead on NHS funding Out-of-hours unscheduled care hasn't suffered, in spite of what a vocal minority might think Private firms face Scots GP block Quality care Doctors to debate NHS 'top-ups' Doctor's dilemma Watchdog urges maternity action Patients' 'second class NHS' fear Operation death stats made public Personal care plea by medics Maternity services in the UK Positive changes Hospital puts clamp on ambulances NHS: 60,000 medication blunders in 18 months Cancer survivor numbers reach 2m Hospital assault admissions rise Score plan to assess risk of hospital admission HealthSpace set for big expansion UK patients gain access to their health records from home Promise to improve care for dying £286m to improve end-of-life care Welsh NHS streamlining plan UK 'trailing other countries on cancer survival rates' Nine in ten patients satisfied with GP access Hospitals 'could aid crime fight' Surgeons could earn pay bonuses Doctors criticise surgery bonuses Patient UK Wins Place on Pilot Accreditation Scheme 'Unacceptable' levels of violence on mental wards Many mental health wards 'poor' GPs told to cut antibiotics usage Doctors facing annual assessments Medic testing GPs' sexual health care 'patchy' Medical decisions DH chooses 40 bodies for information accreditation Report due on disability deaths NHS Direct says it has no 0845 plans NHS castigated for fatal neglect of patients with learning disabilities Patient survey reveals GP delays Union wants NHS pay deal review NHS 'confusion' over asylum rules Hospitals 'infested with vermin' Results of C.diff review expected The Big Question: Can it ever be right for the NHS to reject drugs that could extend life? Hospital cleaning to go back in-house NHS trusts face fines for poor hygiene NHS should not save patients' lives if it costs too much, says watchdog GP deal 'has narrowed care gap' GPs' surgeries should 'open on holidays to help ailing NHS 24' A get well card? In hospital? That's clutter, say elf 'n' safety, take it away Inside health: NHS dials up drinkers' helpline Hospital chief sacked as data goes missing Choose and Book hits 10m bookings Surgeries take up later hours of opening Security at privacy lapse hospital cost £850,000 in seven years Health leaders accused of 'burying' report on ME care Call for ban on superbug gels in hospitals Cancer specialists warn against monitoring of waiting times Pratchett criticises drugs ruling Chemists 'under too much strain' NHS branded chronic failure over 900,000 patients in agony MRSA on the rise in 1-in-7 hospitals despite Government claims that 'infections have virtually halved' The Big Question: Are drug companies ripping off the National Health Service? Doctors told to heed painful truth on different ways the sexes suffer Families to get cholesterol tests Half of Scottish prescriptions sent electronically Research says QoF can reduce inequalities Rise in free prescriptions issued Hospital ward closed after outbreak of lethal superbug Gaps in diabetes care remain More than 7,000 NHS operations cancelled more than once last year Conservatives commission BCS to review NHS IT Dentists 'pull out more teeth' Patients give Lothians GP services a clean bill of health Stop smoking pill 'quit success' First op for new heart transplant centre Plea for more NHS health cash as three quarters of infertile couples go private for IVF Couples to get more IVF treatment Health boards 'lose '£70m' as inflation outstrips budget rise Hand wash plan works More women to get cancer jab Will this hurt, doctor? Much more if you are a woman Experts in drug 'ration' warning NHS hit by new data losses Blow for campaign to change donor laws Inside Medicine: The physiotherapist Labour obsession with political correctness and red tape means dire care for patients says senior doctor Elderly 'go hungry in hospital' Magnets 'could cut NHS drug bill' NHS funding 'risk to cancer care' Trusts told to release slots to Choose and Book Waiting times at Lothians A&E departments hit all-time low Super surgeries Patients to get sight-saving drug Fraud inquiry into fake sick notes sold on web Intellect calls for more IT in diabetes care Lucentis: An NHS dilemma Bid to defuse sight loss 'timebomb' '£1m helpline for depression is launched New site helps teen girls net cancer advice Protesters demand NHS kidney cancer treatment rethink NHS set for large budget surplus Too late: After thousands of patients needlessly go blind, NICE boss says sorry for delays in sight-saving drugs England's health spending set to rise above Scotland's in four years Health chiefs lose memory sticks Wirral PCT faces local data privacy backlash C diff deaths 'continue to rise' Staff sickness 'costs health service £650m a year' New assault on dementia Carers 'need more financial help' Call made for boys to get cervical cancer jab She supported the NHS - then it let her down ContactPoint delayed for further testing Schools start cancer vaccinations Rise in drunk under-25s in A&E Top up row Health staff told to hand over patient files held on computer NHS 'excels at hip and knee ops' Medical Matters: A technique that goes deeper to cure skin cancers Lyndsay Moss: 'Postcode lottery' on funding drugs must be addressed Scotland launches schoolgirls' anti-cancer health programme One in ten hospital episodes miscoded Funding worry for child hospices NHS car parking charges abolished Muslim quits over bare arm policy Trust's '£900-a-day bill for boss Doctors split on organ donation Medics 'put patient data at risk' Inside health: Pressure grows to bring C diff inquiry out into the open Day surgery 'could save millions' NHS 'spending lottery persists' Study finds huge differences in cancer health spending NHS Lothian's '£2.5m to battle childhood obesity NHS insurance voucher plan mooted Judgement day for cancer patient denied costly drug Half of all GPs extend surgery opening times Watchdog's '£4.5m PR budget: NICE spends more on 'spin' than drug tests First five polyclinics for London Cancer patient wins drug battle Hospitals 'fail homeless people' Finger on the pulse NHS sees annual productivity fall NHS to allow 'private' drugs for cancer NHS bill from lawyers 'soaring' We cannot rule out cuts to NHS 'sacred cow', says Cable 'Ambulance-chasing' lawyers make '£3million every week out of NHS blunders NHS appoints 670 hygiene 'champions' Superbug hit squads to target hospitals NHS 'has more to do over stroke' NHS art therapy for schizophrenia NHS dentists pay 'up to '£96k' Trust loses 18,000 staff records Fears over NHS training shake-up Regulator backs anti-smoking ad Drinkers fall into 'nine groups' Direct approach NHS sick days keep falling Patients to have a personal health web page Ambulances with one crew member to end with '£5m Targets 'damage NHS trauma care' 'Smoking police' will hound smokers at bus stops to get them to quit Now '£110,000-a-year GPs may get a pay rise for going BACK to working out of hours Health visitor shortage condemned Hospital superbug cases down by a third Bid to boost breast cancer screening NHS cuts use of agency care More GP hours 'could cut strokes' Fury at NHS chiefs' '£200k pay-off NHS 'adds charge for cancer drug' Heart patients given culinary aid Now it's doctors' turn to remember to take the tablet NHS reveals a healthy saving Wales backs organ donor change 'Universal' HIV testing planned How IVF tourists and their multiple babies overload the NHS Polyclinics 'may damage GP trust' Free NHS prescriptions for some U-turn likely on patients who pay for top-up drugs Concerns over emergency NHS care Fast movers Immigration blunder forces doctor to quit Call for help NI to scrap prescription charges Tories outline plans for NHS shake-up Anger at 'witch hunt' of NHS boss Dragons' Den on the casualty ward: The inventions that could save the NHS millions DH looks at single urgent care number Nicholson highlights GP data risks GP practices score highly on QoF Call for 'rapid' hospital inquiry Drug firms bankroll attacks on NHS Child mental health care warning Prescription cost passes '£1bn mark NHS tourists Row over Wales NHS cull Mark Easton NHS told 'do better over finance' Unhealthy people to be offered '£20 'bribes' to force them to see a doctor Cash boost to help care for terminally ill Expert blasts NHS on vein surgery Sturgeon imposes strict rules on patient records Cancer patients 'expect too much from the NHS' It makes me sick: Actress Lysette Anthony falls foul of parking wardens while visiting son in hospital MRSA deaths may see health bosses charged Thousands of breast cancer patients could be missing out on new drugs Hospital tied up elderly patients Smoking 'costs the NHS billions' Caution urged as surgeons' death rates published NHS 'needs flying doctor network' Speed machines One in 300 NHS patients killed by blunders, Richard Branson warns in new health crusade Children treated on adult wards GPs 'paid more for working less' Top award for children's hospital Repossession 'is mental threat' Complaints 'do not improve NHS' Northern Ireland nurse jobs threat Matron's back to bring NHS up to scratch Dentists face curbs on abuse of salary system Hospitals 'allowing top up care' New era of GP choice 'beckoning'Links to other selected websites related to this topic (^ top of page)
Department of Health NHS InformationOther - Useful resources (^ top of page)
Pictures, diagrams, photos, images, etc.Evidence based medicine
Online textbooks and journals
A-Z of UK Guidelines
A-Z of Online Videos
Medline
Other good health sites
*** NEW *** Patient UK Newspaper
National Health Service newsMedical equipment products related to this topic (^ top of page)
Books related to this topic (^ top of page)
Adolescent (Caring for Your) BMA Complete Family Health Guide Caring for Your Adolescent Complete Book of Mens' Health Complete Book of Mens' Health (the) Diary of the Other Health Freak Every Man New Diary of a Teenage Health Freak
Want to search some more? Use the Google Search box below to search our site.
Would you like to try our advanced on-line knowledge support system designed to provide professionals with relevant up to date information about recognition and management of disease or take the Mentor Challenge?
Disclaimer: Patient UK has no control of the content of the above links. Inclusion does not imply endorsement by Patient UK.