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Healthcare Commission
Finsbury Tower
103-105 Bunhill Row
London
EC1Y 8TG
Tel: 020 7448 9200
Web: www.healthcarecommission.org.uk
The Healthcare Commission is an independent body set up in 2004 to promote improvements in the quality of healthcare and public health in England. It is committed to making a real difference to the delivery of healthcare and to promoting continuous improvement for the benefit of patients and the public. The Healthcare Commission's full name is the Commission for Healthcare Audit and Inspection and it was created under the Health and Social Care (Community Health and Standards) Act 2003.
The Commission has a statutory duty to assess the performance of healthcare organisations in the NHS and award annual ratings of performance, to coordinate inspections and reviews of healthcare organisation carried out by others and register organisations providing healthcare in the independent sector on an annual basis. The Commission is also the second stage of the NHS complaints procedure.
The Healthcare Commission has certain duties in respect to Wales, mainly relating to national reviews and publishing an annual 'State of Healthcare' report. They aim to:
- Promote the rights of everyone to have access to health care services and the opportunity to improve their health.
- Be independent, fair and open in their decision making, and consultative about their processes.
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