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Air Transport Users Council
CAA House
Room K401
45-59 Kingsway
London
WC2B 6TE
Tel (advice line for passengers enquiries and complaints): 020 7240 6061
Fax: 020 7240 7071
Web: www.auc.org.uk
Best time to telephone: 9.30am - 2.30pm, Monday-Thursday
The Air Transport User Council (AUC) is the consumer watchdog for the air travel industry. They:
- Advise air travellers on their rights by responding to individual enquiries.
- Take up individual cases and help passengers obtain redress where they have been badly treated.
- Promote the wider interests of airline passengers with the regulatory authorities and service providers.
They also produce advice sheets on passenger travel which can be found on their website.
Disclaimer: Patient UK has no control of the content of the above links. Inclusion does not imply endorsement by Patient UK.
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Disclaimer: Patient UK has no control of the content of the above links. Inclusion does not imply endorsement by Patient UK.