SupportLine

PO Box 1596
Ilford
Essex
IG1 3FW

Tel (helpline) : 020 8554 9004
Web: www.supportline.org.uk

SupportLine provides a confidential telephone helpline offering emotional support to any individual on any issue. The helpline is primarily a preventative service and aims to support people before they reach the point of crisis. It is particularly aimed at those who are socially isolated, vulnerable, at risk groups and victims of any form of abuse.

SupportLine covers all issues including:

• Anxiety, Stress, Loneliness, Anger
• Disability, Debt, Racial Harassment
• Sexuality, Alcohol & Drug Abuse
• Self-esteem, Single Parents, Child Abuse
• Bullying, Eating Disorders, Exam Worries
• Self-harm, Relationships, Domestic Violence
• Runaways, Health Concerns, Homelessness
• Bereavement, Mental Health, Isolation
• Despair, Abandonment, Pregnancy
• Conflict, Rape & Sexual Assault
• Adult Survivors of Abuse
• Panic Attacks, Phobias, Depression.

SupportLine aims:

• To listen, support and respond to callers in need of emotional support.
• To support callers in a non-directive way and empower and encourage callers to take control of their own lives and come to their own decisions.
• To provide accurate information on other support groups, agencies and counsellors throughout the UK.
• To provide a high quality and reliable service to all users.
• To provide continuous support, training and development for staff members/helpline workers.
• To continuously assess and review the service provided and to be committed to providing any improvements necessary in the service.
• To be committed to equal opportunities in all aspects of the service.
• To encourage feedback in order to evaluate the service provided to callers.