British Gas - Services for Special Needs Customers

Home Energy Care
Freepost
NEA 10459
Leeds
LS2 3YY

Tel (Helpline): 0845 955 5404
Web: www.britishgas.co.uk
Best time to telephone: 8.00am - 8.00pm, Monday - Friday; 8.00am - 6.00pm, Saturday.

British Gas has a team of Home Energy Advisers who are trained to respond to the needs of older, disabled or chronically sick customers. Free advice is available on the following topics:

• Services for special needs customers. This includes the provision of adapters to help those customers who find difficulty in turning appliances on and off.
• British Gas products and services.

The following British Gas Special Services are provided free of charge for disabled, chronically sick or older customers:

• Home visits - Home Energy Advisers may be able to adapt appliance controls to make turning controls on and off easier. For blind or partially sighted customers, tactile markings can be provided.
• Password scheme - agreed with the customer to protect from unwanted visitors.
• Text phone - to communicate in place of speech.
• Nominee scheme - bills can be forwarded to a neighbour, friend or relative who agrees to receive them on the customer's behalf. Bills can also be arranged to be paid by a close friend or relative.
• For visually impaired customers the following billing options are available: talking bills (the customer is telephoned so that the bill can be discussed before it is sent out); Braille, audio and large print bills.

The following leaflets provide fuller details of British Gas services. Alliteratively, contact the number above.

• Our Commitment to Customers - Details on the standards of service.
• Our Commitment to Older or Disabled Customers - services for special needs customers.