Benefit Enquiry Line

2nd Floor
Red Rose House
Lancaster Road
Preston
PR1 1HB

Telephone: 01772 238141
Fax: 01772 238127
Tel (Helpline - Voice): 0800 882200
Tel (Helpline - Text): 0800 243355
Fax: 01772 238953
Telephone: 8.30am - 6.30pm, Monday - Friday; 9am - 1pm Saturday
Web: www.direct.gov.uk

The Benefit Enquiry Line (BEL) is a benefits help line for people with disabilities, carers and representatives. BEL is part of the Department for Work and Pensions. They offer confidential advice and information on benefits and how to claim them. In addition to giving advice they are also able to send out an extensive range of leaflets and claim packs to customers. As a national service they serve the whole of England, Scotland and Wales.

The advisers have no access to customer's personal records and are able to provide general advice only. The advisers are trained in Social Security benefits, the most common benefits they provide advice on are those relating to sickness and disability ie Disability Living Allowance, Incapacity Benefit, Statutory Sick Pay, and Income Support. BEL also provides help to complete certain disability-related claim packs over the telephone. The service can be provided in Braille and large print if required.