FAQs

  • I've forgotten my password - how do I access my account?

    Note: this is help for your Patient.co.uk login. To view help for Patient Access click here.

    1. To change your password you must have access to the email account that you registered with. On the sign in page click "Forgotten your password?" This will begin the process.

  • 2. Enter your email address into the text box and proceed to click the "Send email" button.

  • 3. A confirmation should appear saying that you have been sent an email to create a new password. The next step is to log into your email account and click the link provided which will open a new page.

  • 4. Here you must enter a new password (at least 8 characters with at least one uppercase character and one digit) twice to ensure you do not incorrectly type your new password. Finally clicking the "Change password” button will complete the password change.

  • 5. When you see this confirmation you are ready to sign in with your new password.

  • How do I change the email address that is associated with my account?

    Note: this is help for your Patient.co.uk login. To view help for Patient Access click here.

    1. If you want to change the email address registered with your account it is a simple process. First enter your account page by clicking “My account” at the very top right of the Patient.co.uk website.

  • 2. Then enter your new email address that you want to link to your account by entering it in the text box labelled “Email”. After this click the “Save changes” button to continue.

  • 3. You will now receive a confirmation email and be instructed to check your email account to confirm the change in email address. This is done by clicking the link provided in the email.

  • How do I unsubscribe or manage my email subscriptions?

    You can subscribe and unsubscribe from all subscriptions from the My Account area of the website.

    Firstly sign in to the website. And then enter your account page by clicking “My account” in the top right of the Patient.co.uk website. You will be able to unsubscribe from your email subscriptions by following the links under the heading 'Your profiles and email subscriptions'.

  • How do I unsubscribe or manage my forum email subscriptions?

    1. Firstly sign in to the website. And then enter your account page by clicking “My account” in the top right of the Patient.co.uk website. Then click 'Manage your forum profile and email alerts'.

  • 2. Under notifications, check the check box of the subscriptions you wish to subscribe to. Uncheck the check box of the ones you don't want to subscribe to. Once you are finished click “Save changes.”

  • 3. To confirm everything worked as it should “Your profile was updated” should appear in green.

  • How do I unsubscribe or manage my MyHealth email subscriptions?

    1. Firstly sign in to the website. And then enter your account page by clicking “My account” in the top right of the Patient.co.uk website. Then click 'Manage MyHealth email subscriptions'.

  • 2. Check the check box of the subscriptions you wish to subscribe to. Uncheck the check box of the ones you don't want to subscribe to. Once you are finished click “Confirm”.

  • 3. “Data saved successfully” should appear to confirm your changes.

How do I close my account?

Note: this is help for your Patient.co.uk login. To view help for Patient Access click here.

To permanently delete your account, simply email ps_webmaster [at] e-mis.com and request that your account is removed.

Patient Q Score

What does Patient Q Score mean?

Your Patient Q Score helps you to understand just how healthy you are by placing you in an imaginary queue of 100 people. This positioning helps you to visualise your risk of experiencing cardiovascular disease in the future, as well as identifying what impact your lifestyle is having on your health. The higher up the queue you are, the less risk there is to you.

What if my Patient Q Score is low?

Once you’ve completed the health assessment and received your Patient Q Score, we’ll be able to see just how healthy you are. We’ll then provide you with recommendations on how you can improve your health, but if we identify any areas for concern, we’ll advise you to discuss these with your GP, and provide you with a letter you can take along with you informing the GP of our concerns.

How do I update my Patient Q Score?

Once you’ve logged in, you’ll automatically be directed to your dashboard. From here you’ll be able to update your Patient Q Score by clicking on the ‘Update Q Score’ button. You’ll then be taken through the health assessment but all your previous answers will be populated so all you need to do is update any that have changed.

How do I know the information I enter is stored safely?

Your security is very important to us. We take a number of measures to help safeguard you while you are using the MyHealth tool.

https://myhealth.patient.co.uk uses a security certificate issued by a trusted authority. This is a way to prove the site is genuine and to tell your browser to use strong encryption for every page you view. You will see the same technique used by online banks and many online shops.

We also store all of the data in a secure manner. MyHealth data are encrypted on a database with a key file stored on a server separate from publicly accessible directories and are only readable via Apache root user permissions. Root users are restricted to essential IT staff only and access logs are maintained.

How do I sign in to my PatientPro account?

Click the “Sign in” link at the top right of the header, in the white area. You can also follow this link to sign in.

Why is my PatientPro account not tracking/logging pages?

You need to be signed in to your account. Once you are signed in all clinical pages will automatically be tracked, so make sure you sign in before starting your session. 

How do I add a note?

On any clinical content page, click the 'Notes' icon, enter the note you want, and click save.

How do I export notes or logs from my PatientPro account?

Firstly sign in and then click 'My Account' in the header. On the My Account page, you will see a section called 'Your PatientPro account'. Follow the links to notes or logs and there will be an export button on each of these pages.

How do I cancel my PatientPro account?

Firstly sign in and then click 'My Account' in the header. On the My Account page, you will see a section called 'Your PatientPro account'. Click the link to 'Manage your subscription' and follow the cancel process from there.